> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kallabot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics

> How your agents did across every channel: what they handled, what they booked, and what's worth a look.

**Analytics** shows how your agents are doing, on calls and chats together. Every number is live, straight from your real conversations.

## Choose what to look at

Pick the period (7, 30 or 90 days, or all time), then narrow it to one agent, one channel, or calls in one direction. Numbers are in your own time zone, and each one is compared with the period before.

## What you'll see

> [card] Handled by agents
>
> How many conversations your agents finished on their own, how many were handed to a person, and how many were missed.

> [card] Booked
>
> Appointments and bookings your agents made, and how many conversations turned into a real lead.

> [card] Mood
>
> How customers felt: positive, neutral or negative.

> [card] Reply speed
>
> How quickly your agents answer, on calls and in chats.

> [card] Why chats were handed over
>
> The most common reasons conversations went to a person, with an example.

> [card] Worth a look
>
> A short list of conversations to check: failed calls, unhappy customers, chats waiting on a person, slow replies.

You'll also see when customers reach you most, by weekday and hour, and how your tools and knowledge lookups performed.

## Save and share

* **Save a view** of the filters you use often.
* **Weekly email.** Get the same numbers in your inbox every week.
* **Share link.** Send a read-only link to someone outside Kallabot, like a business partner. Share links never include minutes or billing figures.

## Who sees what

Members see their own calls, managers see their branch, and owners and admins see everything. Billed minutes only show for people who can see billing.


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