> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kallabot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Calls

> Every call your agents take or make, with its recording, transcript and summary. Make calls from here too.

**Calls** lists every phone and browser call, inbound and outbound, newest first. Live calls sit at the top.

## Find a call

Search by name, number or words from the conversation, or filter by agent, direction, outcome, date, length, mood or tag. Save a set of filters as a **view** (like "Missed calls this week") to come back to it in one click. Views can be shared with your team.

## What's in a call

Open any call to see:

> [card] Summary
>
> A few lines on what happened, the outcome (like "booked"), the caller's mood, and anything they asked for, such as a call back.

> [card] Recording
>
> Listen to the whole call, including any transfer or teammate who joined. Recording is on per agent.

> [card] Transcript
>
> Every turn, word for word, with who said it and when.

> [card] Details the agent collected
>
> The caller's name, email and anything else you asked the agent to note.

> [card] Tool runs
>
> What the agent looked up or booked during the call, and what came back.

> [card] Timeline
>
> Ringing, answered, transfers, teammates joining, hang-up.

Add **notes** for your team, **tag** calls, and mark them **reviewed**. Calls that need a look (an upset caller, an unanswered question) are flagged for review.

## Make a call

Click **Make call**, enter the number, choose the agent and the number to call from, then:

* **Call now** to dial straight away. You can watch it live, or close the window and the call carries on.
* **Schedule call** to pick a time. See [Scheduled calls](https://docs.kallabot.com/guides/scheduled-calls.md).

The agent opens with its outbound greeting. Tell it why it's calling in its instructions, so it can answer "Why are you calling me?".

## Export

Download the calls you've filtered as a CSV file for a spreadsheet or your CRM.

## Who sees what

What each person can see depends on their [role](https://docs.kallabot.com/guides/team.md#roles): members see their own calls, managers see their branch, and owners and admins see everything. Recordings and transcripts are kept from the billing and viewer roles. Every time someone reads a transcript, it's noted in the [audit log](https://docs.kallabot.com/guides/security.md#audit-log).

## Block a number

Add numbers you must never call to your **suppression list**. Agents will refuse to call them, even if someone tries.


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