> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kallabot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Messenger and Instagram

> Let your agent answer Facebook Page messages and Instagram DMs, and turn comments into conversations.

Your agent can reply to messages on your **Facebook Page** (Messenger) and your **Instagram** business account, with the same knowledge, tools and tone as everywhere else.

## Connect

> [tab] Messenger
>
> **1. Open the agent's Channels**
>
> Go to your agent, then **Channels → Messenger**.
>
> **2. Continue with Facebook**
>
> Sign in with the Facebook account that manages your Page, and allow access.
>
> **3. Pick your Page**
>
> Choose the Facebook Page the agent should answer for.

> [tab] Instagram
>
> **1. Open the agent's Channels**
>
> Go to your agent, then **Channels → Instagram**.
>
> **2. Continue with Instagram**
>
> Sign in on Instagram with your business or creator account. You don't need a Facebook Page.
>
> **3. Pick the account**
>
> Choose the account the agent should answer for.

You can connect both, plus WhatsApp, to the same agent.

## What the agent does

> [card] Replies to messages
>
> Answers DMs and Page messages around the clock.

> [card] Comment to DM
>
> When someone comments a keyword on your post (like "PRICE"), they get a private message with the answer. On Instagram, the agent can also post a short public reply.

> [card] Story mentions
>
> When someone mentions you in their story, they get a thank-you message.

> [card] Hands over to you
>
> When you reply from Instagram or Meta Business Suite yourself, the agent steps back in that chat for a while, so you never talk over each other.

## The studio

Each connected account has a studio where you set:

* **Greeting** and **ice breakers**: the welcome message and the questions people can tap to start.
* **Menu**: shortcuts that stay in the chat.
* **Comment to DM** keywords and messages, and **story mention** replies.
* **Hours**, **hand-off** and anything the agent should do differently on this channel.

Click **Sync now** to send the greeting, ice breakers and menu to Meta. If the agent also has a WhatsApp number, people can tap **Continue on WhatsApp**.

## Share links

On the agent's **Channels** tab you'll find ready-made links and QR codes (`m.me`, `ig.me` and `wa.me`) to put on your website, flyers or shop window.

## Good to know

* Your team can reply to a Messenger or Instagram chat for up to **7 days** after the customer's last message.
* Photos and files the agent sends go as links for now.
* All chats are in your [Inbox](https://docs.kallabot.com/guides/inbox.md), next to WhatsApp and web chat.


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