> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kallabot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Minutes

> How call minutes work: the workspace pool, each person's share, and what happens when they run low.

Kallabot measures phone and browser calls in **minutes**. Your workspace has a **pool** of minutes, and you can give some to each person on your team.

## Where minutes come from

**1. The pool**

Minutes your workspace has. Calls that don't belong to anyone in particular, like an agent answering your main number, use the pool.

**2. Each person's share**

Give minutes to a person from **People**: open them and move minutes from the pool. Calls they make use their own minutes first.

## How a call uses minutes

* A call reserves a few minutes when it starts, so two calls can't spend the same minute.
* When it ends, it's charged for the time it actually took and the rest goes back.
* If a call was **transferred** to a person through Kallabot, the transferred part is charged at a separate rate. If your own phone company carried it, it isn't charged in Kallabot at all; the call page says which.
* Minutes settle shortly after a call ends. Until then, the call shows its minutes as an estimate.

## When minutes run out

When there are no minutes left for a call, Kallabot won't start it, and the person who tried sees why. Incoming calls aren't put through to the agent either. So keep an eye on your balance, especially before a busy week.

> [!TIP]
>
> Owners can see the workspace's minutes, each person's balance and how many minutes were used today.

## Add minutes

Buy minute packs, or switch on auto top-up so you never run out. See [Plans and billing](https://docs.kallabot.com/guides/billing.md).


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