> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kallabot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Workflows

> Connect Kallabot to hundreds of other apps with a drag-and-drop builder, no code needed.

Workflows let you build "when this happens, do that" automations between Kallabot and the other apps your business uses: Slack, Gmail, HubSpot, Salesforce, Google Sheets, Airtable and hundreds more. For example:

* When a call is booked, post it to your team's Slack channel.
* When a new lead comes in on WhatsApp, add it to your CRM.
* When a call ends, email the summary to the branch manager.

## Open the builder

Go to **Workflows** in the app and open the **Builder**. It opens right inside Kallabot, already signed in. (It runs at workflows.kallabot.com.)

The builder is based on [Activepieces](https://www.activepieces.com), an open-source automation tool. Each workflow is a **trigger** (what starts it) followed by **steps** (what it does).

## Start workflows from Kallabot events

The simplest way to start a workflow when something happens in Kallabot is a webhook:

**1. Create the workflow**

In the builder, create a new flow and choose the **Webhook** trigger. Copy the address it gives you.

**2. Point a Kallabot webhook at it**

In Kallabot, go to **Settings → For developers → Webhooks**, add an endpoint with that address, and choose the events, like **call.analyzed** or **conversation.message.received**. See [Webhooks](https://docs.kallabot.com/guides/webhooks.md).

**3. Send a test**

Click **Send test** in Kallabot. The test event appears in the builder, so you can pick its fields (like the caller's number or the summary) in later steps.

**4. Add your steps and publish**

Add what should happen, like "Send a Slack message", and switch the flow on.

## WhatsApp flows

Under **Workflows → WhatsApp** you'll find your WhatsApp flows: step-by-step forms that open inside a WhatsApp chat, for bookings or sign-ups. Your agent can use them in conversations. See [WhatsApp](https://docs.kallabot.com/guides/whatsapp.md).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.