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Analytics Dashboard

Track, measure, and optimize your AI voice operations with comprehensive analytics and insights.

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Overview Dashboard

Call Metrics

Real-time stats:
  • Total calls
  • Success rate
  • Avg. duration
  • Peak hours

Campaign Performance

Campaign insights:
  • Conversion rates
  • Response rates
  • Cost per call
  • ROI tracking

Agent Performance

AI agent metrics:
  • Resolution rate
  • Handle time
  • Transfer rate
  • CSAT scores

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Key Performance Indicators

metrics: {
  callVolume: "daily/weekly/monthly",
  connectionRate: "percentage",
  avgDuration: "minutes",
  peakHours: "distribution"
}

quality: {
  customerSatisfaction: "1-5 scale",
  firstCallResolution: "percentage",
  transferRate: "percentage",
  callbackRate: "percentage"
}

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Interactive Reports

1

Custom Reports

Build reports with:
  • Date ranges
  • Metric selection
  • Filters
  • Comparisons
2

Visualization

View data as:
visualTypes: {
  charts: ["line", "bar", "pie"],
  tables: ["detailed", "summary"],
  heatmaps: ["time", "performance"],
  trends: ["daily", "weekly", "monthly"]
}
3

Export Options

Share insights:
  • PDF reports
  • Excel sheets
  • CSV data
  • API access

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Conversation Analytics

Speech Analytics

Voice analysis:
  • Tone patterns
  • Speech clarity
  • Talk ratio
  • Interruptions

Content Analysis

Conversation insights:
  • Common topics
  • Key phrases
  • Question types
  • Resolution paths

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Performance Tracking

Monitor campaigns:
  • Success metrics
  • Goal completion
  • Cost analysis
  • Time efficiency
AI improvement:
  • Learning curve
  • Error reduction
  • Response accuracy
  • Handling complexity

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Business Intelligence

Trends

  • Call patterns
  • Peak periods
  • Seasonal trends
  • Growth metrics

Insights

  • Customer behavior
  • Common issues
  • Success factors
  • Improvement areas

Predictions

  • Volume forecast
  • Resource needs
  • Success likelihood
  • Risk factors

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Real-time Monitoring

1

Live Dashboard

Monitor in real-time:
realtime: {
  activeCalls: number,
  queueLength: number,
  avgWaitTime: string,
  agentStatus: string
}
2

Alerts

Get notified for:
  • Performance drops
  • Queue thresholds
  • Error spikes
  • Goal achievements

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Comparative Analysis

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Custom Metrics

Metric Builder

Create custom metrics:
customMetric: {
  name: string,
  formula: string,
  variables: string[],
  display: string
}

Goal Tracking

Set and track goals:
goals: {
  target: number,
  current: number,
  progress: percentage,
  forecast: date
}

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Data Integration

Data formats:
  • REST API
  • Webhooks
  • CSV/Excel
  • Database sync
Connect with:
  • CRM systems
  • BI tools
  • Dashboards
  • Custom apps

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Best Practices

Analytics tips:
  • Regular monitoring
  • Data validation
  • Trend analysis
  • Action planning
  • Performance reviews

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Advanced Features

AI Insights

Machine learning:
  • Pattern detection
  • Anomaly detection
  • Predictive analytics
  • Recommendation engine

Automation

Automated actions:
  • Report scheduling
  • Alert triggers
  • Data sync
  • Optimization suggestions