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Call Recordings & Transcripts

Access, manage, and analyze your call recordings and transcripts. Get insights from every conversation.

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Overview

Every call is automatically:
  • Recorded securely
  • Transcribed in real-time
  • Analyzed for insights
  • Stored for easy access

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Recordings Library

Quick Access

Find recordings by:
  • Date and time
  • Phone number
  • Campaign name
  • Call outcome

Batch Actions

Manage multiple recordings:
  • Bulk download
  • Mass delete
  • Export data
  • Share securely

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Playback Features

1

Audio Controls

Enhanced playback options:
controls: {
  speed: "0.5x to 2x",
  skip: "15s forward/back",
  noise: "reduction enabled",
  volume: "normalized"
}
2

Interactive Timeline

Navigate easily with:
  • Visual waveform
  • Speaker segments
  • Key moments
  • Bookmarks
3

Smart Features

AI-powered assistance:
  • Auto-highlights
  • Important moments
  • Emotion markers
  • Action items

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Transcription Features

transcription: {
  language: "auto-detect",
  accuracy: "high",
  speakers: "identified",
  punctuation: "smart"
}
Enhanced features:
  • Speaker diarization
  • Accent handling
  • Industry terms
  • Custom vocabulary
Available formats:
  • Plain text
  • Word document
  • SRT/VTT
  • JSON data

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Search & Analysis

Smart Search

Find specific content:
search: {
  keywords: true,
  phrases: true,
  speakers: true,
  sentiment: true
}

Analytics

Automatic analysis:
  • Talk ratio
  • Keywords used
  • Sentiment trends
  • Common topics

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Conversation Intelligence

1

Automatic Analysis

AI-powered insights:
  • Key topics discussed
  • Customer sentiment
  • Action items
  • Follow-up needs
2

Pattern Recognition

Identify trends:
patterns: {
  commonQuestions: [],
  objections: [],
  successFactors: [],
  painPoints: []
}
3

Quality Scoring

Evaluate calls based on:
  • Script adherence
  • Customer satisfaction
  • Resolution rate
  • Handling efficiency

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Storage & Retention

Important policies:
  • Secure encryption
  • Retention periods
  • Access controls
  • Compliance rules

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Sharing & Collaboration

Share Options

  • Secure links
  • Team access
  • Time-limited
  • Access logs

Annotations

  • Add notes
  • Mark moments
  • Tag colleagues
  • Share feedback

Reports

  • Call summaries
  • Team metrics
  • Quality scores
  • Trend analysis

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Integration Features

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Privacy & Compliance

  • End-to-end encryption
  • Access controls
  • Audit trails
  • Data protection
  • Consent management
  • PCI compliance
  • GDPR tools
  • Data retention

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Best Practices

Recording Quality

Ensure best quality:
  • Clear audio
  • Minimal background noise
  • Both parties audible
  • Proper volume levels

Organization

Keep organized:
  • Consistent naming
  • Proper tagging
  • Regular cleanup
  • Systematic archiving

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Troubleshooting

  • Recording gaps
  • Transcription errors
  • Storage problems
  • Playback issues
  • Check settings
  • Verify permissions
  • Update browser
  • Clear cache