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Already have numbers with a phone company, or an office phone system? Connect it, and your agents answer and make calls on those numbers. Your carrier keeps billing you for the line as usual. Open Numbers → Add, then choose one of:
  • Connect your phone company: Twilio, DIDLogic, DIDWW, Vonage, Bandwidth, or any other carrier that offers SIP.
  • Connect your office phone system: 3CX, FreePBX, Zoom Phone, Cisco, or any other PBX.

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The four steps

1

Your company

Pick your carrier or phone system from the list. Kallabot fills in the right settings for it. Choose Other if yours isn’t listed.
2

Link

How you link depends on your provider:
Paste your Twilio Account SID and Auth Token. Kallabot finds your numbers and sets up the connection on your Twilio account for you. No SIP settings to copy.
3

Your numbers

Tick the numbers on this connection and choose which agent answers each one.
4

Hear it work

Kallabot places a test call through your connection so you can hear the agent answer, before any customer does.

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Good to know

  • Check the connection any time from its page. Kallabot tells you in plain words if your carrier can’t be reached or refuses the login.
  • Calling out from these numbers goes through your carrier, at your carrier’s rates.
  • Transfers a call makes on your own carrier are billed by your carrier. A call’s detail page says who carried the transferred part.
  • Advanced settings like number format, a dialling prefix, codecs and DTMF mode are there if your carrier needs them. Most people never touch them.
Not sure what your carrier needs? Email [email protected] with your carrier’s name, and we’ll walk you through it.