Knowledge

Knowledge is everything your agent can look up: your website, price list, menu, FAQs, policies or property listings. When a customer asks something, the agent checks your knowledge first and answers from it. Add knowledge in the agent’s Knowledge step. Everything you add goes into your workspace’s library, so other agents can use it too.

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What you can add

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Listings and catalogs

Selling property, cars or products? Import a spreadsheet of listings as a catalog. Kallabot asks which column is the price, the location, the size and so on, then shows you each listing so you can check it and mark items available or not. The agent can then answer “Do you have a 2-bedroom in Marina under 120k?” from your real stock.

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Keep it fresh

Websites and sheets change. For each source you can choose Keep fresh, and Kallabot reads it again on a schedule. You can also re-read a source any time. If a source can’t be read (a page was removed, for example), it’s marked as failed so you can fix it.

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Check what it knows

Use Ask to type a question and see exactly what your agent would find. If the answer is missing or wrong, fix the source rather than the instructions.

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Choose where each source is used

An agent can use a source on some channels and not others. For example, a detailed internal price sheet for phone calls only, and a shorter public one for Instagram. Switch a source off for a channel without removing it.

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Tips

• One topic per source works better than one giant document.
• Write prices and hours as plain text, not only inside images. Kallabot can’t read text in pictures.
• Small libraries are read in full. Kallabot gives small libraries to the agent whole, and searches bigger ones on every question. You don’t need to choose.
• Remove what’s out of date. An old price list is worse than none.