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Your agent needs a phone number to take and make calls. Open Numbers and click Add. You have four ways in:

Forward a number you already have

Keep your number and your phone company. Calls you miss, or all calls, go to your agent. Easiest way to start.

Get a new number

Local, mobile or toll-free numbers in many countries.

Move your number to Kallabot

Bring your existing number over for good.

Connect your phone company or office system

Use your own carrier (Twilio, DIDWW and others) or your office phone system.

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Forward your number

You keep your number and your phone company. You just tell your phone to send calls to Kallabot.
1

Choose where calls go

In Numbers → Add → Forward a number you already have, pick the agent that should answer.
2

Turn on forwarding

Kallabot shows you a short code to dial from your phone, such as **21*…# to forward every call. Dial it. Most mobile networks also let you forward only when you’re busy or don’t answer.
3

Test it

Call your number from another phone. Your agent should answer.

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Get a new number

1

Choose a country and type

Numbers → Add → Get a new number. Pick the country, then local, mobile or toll-free. You can search for digits you’d like in the number.
2

Verify your business, if the country asks

Many countries need proof of who you are and where you are before a number is yours, like a trade licence and an address. Kallabot tells you exactly what’s needed. If the number needs a verification, it’s saved for you and bought automatically as soon as the verification is approved. See Verification.
3

Choose who answers

Pick the agent for the number. It’s live straight away.
Can’t find the area you need? Use Request a number and our team sources it for you.
Some numbers can only receive calls. UAE local numbers are one example. To make calls from the UAE, add a number that can call out, such as a mobile or a number from your own carrier.

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Move (port) your number

Moving a number means it leaves your old phone company and lives with Kallabot. In Numbers → Add → Move a number you have, enter the number and follow the steps. You’ll need a recent bill or letter from your current provider.
  • US numbers move through an automatic transfer. Kallabot tracks each step and tells you when it’s done.
  • Other countries are handled by our team with your old provider. We’ll keep you posted by email.
Your number keeps working with your old provider until the move completes.

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Choose who answers

Open a number to set it up:

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Calling out

When an agent makes a call, it uses its own caller number. Set it per agent in Numbers. If you don’t, Kallabot uses a number from the agent’s branch. To be recognised and avoid “spam likely” warnings when you call people, see Caller trust.

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Releasing a number

Release a number you no longer need from its settings. This can’t be undone: the number goes back to the phone company and someone else may get it.
Agents never call emergency numbers, and can’t be set to transfer to them.