Connect your number
You connect WhatsApp with your Facebook (Meta) login, in a window from Meta. It takes about five minutes.1
Open the agent's Channels
Open your agent (or Agents → Create agent ▾ → WhatsApp agent) and go to Channels → WhatsApp.
2
Sign in with Meta
Click Continue with Facebook. A Facebook window opens. Sign in with the account that manages your business.
3
Pick your business and number
Choose your business and your WhatsApp number, or add a new one. Meta may text or call the number with a code to confirm it’s yours.
4
Come back to Kallabot
Keep the Kallabot tab open. When the Facebook window closes, the number shows as connected. Choose the agent that answers it.
Set it up in the studio
Each WhatsApp number has a studio with everything about how the agent behaves there:
Try your setup in the studio’s chat playground before customers see it.
Message templates
WhatsApp only lets businesses send free-form messages within 24 hours of the customer’s last message. To start a conversation after that, like a reminder or a follow-up, you send an approved template. Create templates in the studio. Meta reviews each one, usually within minutes to a day. Where a template has blanks (like a customer’s name), give an example for each one, because Meta asks for it.Phone calls plus WhatsApp
During a phone call, your agent can send the caller a WhatsApp, like your location, a price list or a booking confirmation. Turn on Send a WhatsApp message in the agent’s Tools.When your team replies
All WhatsApp chats are in your Inbox. You can read along, take over and reply yourself, then hand the chat back to the agent.Meta charges for some WhatsApp conversations, such as those started with a template. Those charges are Meta’s, and depend on the country.