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When your agent calls someone and gets their voicemail, you don’t want it chatting to a recording. With voicemail detection on, the agent waits a moment to tell whether a person or a machine answered:
  • A person answers: the agent starts the conversation as usual.
  • Voicemail answers: the agent waits for the beep, leaves your message once, and hangs up.
This is for calls your agent makes. Calls to your numbers are answered by the agent, so there’s no voicemail involved.

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Turn it on

1

Open the agent's Voice step

Open your agent and go to Voice, then its call settings.
2

Switch on Leave a voicemail message

Then write the message, in the words you’d want to hear. Keep it short:
3

Publish

Click Publish changes. From now on, every call this agent makes checks for voicemail first.
The agent needs a message before you can turn this on. Waiting to hear who answered adds a short pause at the start of outbound calls, which is normal.

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See which calls hit voicemail

Calls that reached voicemail are marked on their call page, and you can filter for them in Calls. If you use webhooks, each one also sends a call.voicemail.detected event, handy for trying again later or sending a WhatsApp instead.